regulations
REGULATIONS FOR THE PROVISION OF ELECTRONIC SERVICES
secretball.co.uk
- 1. general provisions
- The Seller shall provide the Services in accordance with the Regulations and the provisions of generally applicable law.
- The online store is available at secretball.co.uk.
- The Seller can be contacted:
- By mail: SecretBall Kamil Korczak, ul. Lubuska 23/50, 40-219 Katowice,
- email: SecretBall.info@gmail.com,
- By phone: +48 666 060 836.
- The Seller makes these Terms and Conditions available on the Store’s website and may make them available in the Customer Account or post them in the
Attached to e-mails containing statements of acceptance of Customers’ offers. Customers can at any time: access
Regulations, record it, obtain and reproduce it by printing or saving it on a data carrier.
- The information provided on the Store’s website does not constitute an offer by the Seller within the meaning of Art. 66 of the Civil Code Act, and only
Inviting customers to submit offers to conclude a contract, in accordance with Art. 71 of the Civil Code Law.
- In order to use the Store, it is necessary for the Customer to have an ICT device with access to the Internet,
correctly configured web browser in current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome,
Safari or Opera, with JavaScript enabled, and an active and properly configured email account.
- 2. account registration
- The contract for the provision of Customer Account Services is concluded for an indefinite period of time at the moment of confirmation by the Seller.
Customer Account registration.
- The subject of this Customer Account Service is the provision of a Customer Account panel, enabling m. in. data management
Customer and orders.
- To create a Customer Account, you must complete a voluntary and free registration. It takes place by completing and sending to the Seller
registration form, which is made available in the area of the Store’s website.
- The condition for the correct completion of the registration form is the completion of all its mandatory and possibly
optional fields, using data or information that is true, complete and pertinent to the Customer.
- Before submitting the registration form, by checking its appropriate box, the customer should declare that he/she has familiarized himself/herself with the
Regulations and accepts its provisions.
- Sending the registration form to the Seller is done using the functionality of the Store and through it.
- The use of the Customer Account is possible after its creation, and then logging in using the correct login and password.
- It is forbidden to share access data to the Customer’s Account with third parties and to establish several Customer Accounts by one Customer.
- Termination of the agreement for the provision of Customer Account Services by the Customer may be made without giving any reason and in
any time, using its functionalities or by sending the Customer’s statement in this regard to the Seller, such as by
email or letter.
- Termination of the agreement for the provision of Customer Account Services by the Seller may be made without giving any reason and in
any time, with a notice period of 14 days, and with the preservation of the rights acquired by the Customer before the
contract termination.
- 3. basic functionality of the store
- The Seller makes it possible through the Store to view the information posted in the Store. Termination of use of the Service
occurs when the Customer closes the Store’s website.
- The Seller provides customers with the following basic functionality of the Store:
- providing a contact form,
- provision of a search engine for Goods.
- To use the functionality of the contact form, complete its mandatory fields, enter the desired content, and then
send a message to the Seller. The Seller will respond promptly, using the functionality of the Store, by telephone or by road
electronically, by sending an e-mail message.
- To search for Goods in the Store, enter the desired content in the search area of the Store and then confirm it. Functionality
Allows you to search the Store’s resources using keywords entered by the Customer. In addition, functionality can
Allow you to perform advanced searches on selected criteria.
- Use of some of the listed functionalities may require having a Customer Account and logging into it.
- 4. orders placed through the Store
- Orders for Goods can be placed through the Store’s website 7 days a week and 24 hours a day, using
Cart function.
- After completing the order list of Goods, in the Shopping Cart area, the Customer proceeds to the order processing.
- To place an order, the Customer should take the next steps according to the messages displayed on the Store’s pages.
- When placing an order, the customer is required to:
- entering data marked as required. Failure to provide them will prevent the finalization of the order,
- choice of payment method and delivery method.
- Placing an order is preceded by the Customer receiving, through the display in the Basket area, information about the total price for the order
including taxes and related costs, in particular delivery and payment costs.
- Placing an order can be done by using the appropriate button in the Shopping Cart and is equivalent to placing an order with the Seller by
Customer’s offer to conclude a contract of sale of the Goods included in the order.
- Before submitting the order form, by checking the appropriate checkbox, the customer should declare that he/she has familiarized himself/herself with the
Regulations and accepts its provisions.
- Acceptance of the Customer’s offer made by the Seller subject to the change referred to in the above paragraph shall be deemed a new offer,
requiring acceptance by the Customer in order to conclude a Sales contract.
- Confirmation of acceptance of the order by the Seller is made by sending an immediate e-mail. The message includes
the terms and conditions of the concluded Sales agreement agreed upon by the parties, as well as the data entered by the Customer in the order form, in order to
To enable the detection of errors in them. If such an error is detected, the Customer may notify the Seller of this
fact, by sending an email indicating the correct data.
- Confirmation of receipt of the order is equivalent to the Seller’s acceptance of the offer to conclude a contract of sale made by the
Client.
- 5. telephone orders
- The Seller allows placing orders for the purchase of Goods by telephone.
- To place a telephone order for the purchase of Goods, contact the Seller using the telephone numbers
made available on the Store’s website, and then place the order verbally.
- Confirmation of acceptance of a telephone order by the Seller is made by immediate e-mail,
containing information on the content of the contract to be concluded. This message contains the terms and conditions of the concluded Sales Agreement agreed upon by the parties, as well as the following.
Customer data, in order to enable the detection of any errors that may occur. If such an error is detected, the customer may
notify the Seller of this fact, by sending an e-mail indicating the correct data.
- In order to conclude a Sales contract, the Customer is obliged to confirm the will to conclude it in response to the above-described message
Vendors.
- Confirmation of the will to conclude a Sales contract is equivalent to its conclusion.
- 6. sales
- The Seller provides to the Customers the Service of selling Goods at a distance.
- The goods available in the Store are each time presented in the current assortment on the Store’s website. The specifics of each Good, its composition
and characteristics can be found in the descriptions of the Goods in the Store.
- The subject matter of the Sales Contract includes the Seller’s obligation to transfer ownership of the Goods to the Customer and to deliver them, and
Customer’s obligation to take back the Goods and pay the Seller the price of the Goods.
- The Seller reserves the right to conduct promotional campaigns, consisting, in particular, in reducing the price of the Goods or
Services until a certain date or exhaustion of the stock of Promotable Goods.
- By entering into a contract of sale, the Seller agrees to provide the Customer with Goods without defects.
- The conclusion of the contract of sale takes place at the moment of confirmation of acceptance of the Customer’s order by the Seller.
- The Sales Agreement is concluded in the Polish language, with the content in accordance with the Regulations.
- 7 Delivery
- The release of Goods that are physical objects is carried out:
- If the Customer chooses the option of delivery via a Carrier, to the address provided by the Customer,
- if the Customer chooses the option of delivery to a Parcel Machine via a Carrier, to a Parcel Machine selected by the Customer,
- if the Customer chooses to pick up the Goods in person, at the Store’s premises on business days at. 10:00-21:00.
- Deliveries are made in the territory of the Republic of Poland.
- Detailed information on costs and delivery methods are published on the Store’s website, and the customer is informed about them in the
During the ordering process.
- The deadline for delivery of the Goods to the Customer is 10 working days, unless a shorter period is specified in the description of the Goods or in the course of ordering.
deadline.
- In the variant of payment in advance, the running of the period of shipment of the Goods is counted from the crediting of the payment to the Seller’s bank account.
- In any payment option, the mere release of the Goods takes place no sooner than after payment by the Customer.
- Confirmation of the release of the Goods to the Carrier for delivery can be made by sending an e-mail to the following address
Customer’s email.
- The danger of accidental loss of or damage to the item passes to the Consumer as soon as it is delivered to the Consumer.
- If the Customer chooses the option of delivery via a Carrier, it is recommended that the delivered shipment be examined by the
Customer in the presence of the Carrier.
- If you find damage to your shipment, we recommend that you file a claim directly with the Carrier – it is best to write down with the
Carrier a report of the condition of the shipment, or contact the Seller. When delivering by Parcel Machine, we recommend that you show
damage under the surveillance camera of the Parcel Machine; place the damaged, unopened parcel in the same locker of the Parcel Machine where it is
found and close this box, according to the messages on the Parcel Machine screen. Then report the complaint to the owner of the concerned
parcel machine, according to the messages on the screen of the parcel machine or the Vendor.
- 8. payments
- The value of the payment for the Sale is determined on the basis of the price list of the Goods, located on the Seller’s website in the
At the time of ordering the Goods.
- The prices given on the Store’s website next to the given Goods are gross prices given in Polish zloty and include the value of due
taxes, while they do not include the cost of delivery of the Goods and the selected form of payment.
- Transaction and delivery costs of the Goods shall be borne by the Customer.
- The total price of the order, visible in the Basket area before placing the order and after selecting the delivery method of the Goods and payment,
includes the price for the ordered Goods, including tax payments and all related costs, in particular the costs of
delivery and transactions.
- The Seller allows the following methods of payment for the provided Sales Services:
- In cash upon personal collection at the stationary location of the Store,
- cash on delivery on delivery from the Carrier,
- By bank transfer to the Seller’s bank account,
- by electronic transfer to the Seller’s bank account, through a third-party payment operator,
- by payment card through a third-party payment provider.
- The seller uses a third-party payment operator, through the use of a third-party payment system Tpay, operated by
by Krajowy Integrator Płatności S.A. with headquarters in Poznań, Plac Andersa 3, 17th floor, 61-894 Poznań, entered in the Register of Entrepreneurs of the National Court Register
under KRS number: 0000412357, NIP: 7773061579 and REGON: 300878437.
- The customer is obliged to pay:
- at the time of delivery of the Goods – if you choose the cash payment method,
- Within 7 days – if you choose the payment method by bank transfer,
- at the time of placing an order – if you choose a payment method handled using an external payment system.
- Refund of payments by the Seller shall be made immediately, no later than 14 days from the date the cause arose, in the case of:
- Consumer’s withdrawal from the contract,
- recognition by the Seller of the claim covered by the complaint in whole or in part, on the basis of common
applicable regulations.
- The payment is returned using the same payment method used by the customer in the original transaction, unless
He will agree to another solution that does not entail any costs for him.
- The Seller shall not be obliged to reimburse the Customer for the additional cost of delivery of the Goods, if the Customer has chosen the method of
delivery other than the cheapest ordinary delivery method offered by the Seller.
- 9. complaint – non-compliance of the provided service with the contract
- Complaints may be filed for non-compliance of the provided Service with the contract, in accordance with the binding legal regulations, in
In particular, in accordance with the provisions of Art. 43b et seq. of the Law of May 30, 2014. On consumer rights.
- Claims may be made by letter or e-mail to the postal or electronic address of the Seller. They can be
file using the form, the model of which is attached to the Regulations, but it is not mandatory.
- In the content of the submitted complaint, it is recommended to include:
- contact information of the Consumer, which will be used to respond to the complaint and conduct correspondence related to it,
- The number of the Consumer’s bank account, which will be used to return the funds, in case of such circumstances,
- description of the problem and identification data of the Consumer.
- In the event that the complaint relates to the Goods being a thing, in order to process the complaint by the Seller, the Consumer is obliged to
deliver or send the advertised Goods to the Seller’s address, at the Seller’s expense.
- The seller will recognize complaints within 14 days from the date of notification.
- The Seller will inform the Consumer about the resolution of the received complaint by e-mail or regular mail, depending on
from the will of the Consumer or the method used by the Consumer to file a complaint.
- In the event that the complaint concerns Goods, which, after recognition of the complaint, are subject to shipment to the Consumer, the Seller, at his expense
will deliver or send the Goods to the Consumer’s address.
- Refund of funds in connection with the complaint will be made using the method of transfer to a bank account or by postal money order,
In accordance with the will of the Consumer.
- 10.Out-of-court complaint handling and claims investigation
- The consumer has the opportunity to use the following out-of-court means of handling complaints and claims:
- submission of a request for settlement of a dispute arising from the concluded Sales contract to a permanent amicable consumer court
operating at the Trade Inspection, the address of which, for reasons of jurisdiction, can be determined via the website of the Office of Protection
The Competition and Consumer Protection Directorate, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596,
- Submission of a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the
Seller to the provincial inspector of the Trade Inspection, whose address for jurisdiction can be determined using the website
Office of Competition and Consumer Protection’s website, maintained at URL
https://www.uokik.gov.pl/wazne_adresy.php#faq595,
- use of the assistance of a district or municipal consumer ombudsman or a social organization whose statutory tasks include
consumer protection,
- filing a complaint through the EU ODR online platform, available at the URL http://ec.europa.eu/consumers/odr/,
In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013. on the Internet system
Consumer Dispute Resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.
- Detailed information about the procedure for out-of-court ways of dealing with complaints and claims, as well as the rules of access to these
procedures are located at the offices and on the websites of the entities listed in point 1.
- List of entities and institutions that carry out tasks related to out-of-court settlement of consumer disputes and detailed
information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at URL
https://www.uokik.gov.pl.
- 11.Withdrawal from the contract
- A customer who is a Consumer or an Entrepreneur with consumer rights may withdraw from the contract within 14 days without giving any reason,
including from the Sales contract, subject to the standards indicated in the content of the instruction on withdrawal from the contract, which is attached to the
Regulations.
- The right of withdrawal does not apply to m. in. With respect to the Sales Agreement:
- if the seller has performed the service in full with the express consent of the customer, who was informed before the start of the service, that after the
performance by the Seller will lose the right to withdraw from the contract,
- Non-refabricated goods, produced according to the customer’s specifications or serving to satisfy his individualized
needs.
- In other cases, you can withdraw from the contract by submitting a statement of withdrawal to the Seller. The statement can be
submit on the form, the model of which is attached to the Regulations.
- Immediately, but no later than within 14 days from the date on which the Customer has withdrawn from the contract, he is obliged to return the Goods
Seller or give it to a person authorized by the Seller. To meet the deadline it is sufficient to send back the Goods before its
lapse. This provision does not apply if the Seller has offered to pick up the Goods himself.
- The customer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary
to ascertain the nature, characteristics and functioning of the Goods.
- In the event of withdrawal from the contract, it is considered not concluded. If the Customer has made a declaration of withdrawal from the contract before the Seller
accepted his offer, the offer ceases to be binding.
- 12.Processing of data and cookies
- For information on the terms and conditions of personal data processing, please refer to the Store’s Privacy and Cookies Policy.
- Information about the cookies used can be found in the Privacy and Cookies Policy of the Store.
- 13.License conditions
- The Seller grants to customers using the Store a free license for their own personal use and for the purpose of
To enable the use of the Store, subject to these terms and conditions.
- The name of the Store, the graphic design of the Store, the structure of the Store, the Store, the source or compiled code of the Store, the websites used to operate the Store
Store and any documents developed by the Seller in connection with the provision of the Store, including related works,
including the Terms and Conditions and other documents or messages sent in connection with the provision of services, constitute works within the meaning of the provisions of the
Copyright. The Seller does not transfer to the Customer the economic copyright to the Store or any works forming part of it,
nor the authority to grant authorizations on the subject of disposing of economic copyrights in these works or Store and
to use them, as well as to exercise other dependent rights not reserved in the license terms.
- The right to use the Store and related works, applies to the following fields of exploitation: recording and reproduction in memory
telecommunication device at a time and place of his choice, and access and display through the device
Telecommunications at a time and place of their choosing.
- The customer may not: rent, lease or resell the works or any part thereof, as well as create derivative works based on their
basis, make changes to the works, remove ownership or copyright information that may appear in the area of the
works, use works for purposes that violate applicable common law or ethical and moral standards.
- The license is unlimited in time, unlimited in territory and non-exclusive, and applies to the entirety of the Store and related
him works. The Seller retains the exclusive right to decide to maintain the integrity of the Store.
- By publishing any content in the Store and in particular: comments or opinions, the Customer grants to the Seller free of charge, unlimited
in time, territorially unlimited and non-exclusive license for their use in the following fields of exploitation: publication in
area of the Store’s website, save and reproduce in the memory of a telecommunications device at a place and time by yourself
selected, access and display through a telecommunications device at a time and place of their choice, with the preservation of the
the right to grant sublicenses as provided for in the points above, in order to enable Customers to use the Store.
- The customer acknowledges that it is prohibited to deliver to or through the Store, content:
- unlawful,
- that may mislead other Customers,
- violating the personal rights of Customers, Seller or third parties,
- commonly regarded as offensive, vulgar or violating good morals, in particular: pornographic content, content
promoting the use of drugs or excessive alcohol consumption, content inciting racism, xenophobia or spreading
hatred.
- The Seller is entitled to remove or moderate content that violates the Terms of Service.
- 14.Validity and amendment of the regulations
- The Regulations shall come into force within 3 days from the date of their publication on the Store’s website.
- Amendments to the Terms of Service may be made for reasons of changes in the provisions of law relating to the subject matter of the Services, as well as for changes in
technical or organizational, concerning the services provided by the Seller.
- The Terms and Conditions are amended by publishing their new content on the Store’s website.
- The amendment of the Terms and Conditions does not apply to Sales contracts concluded before the date of its amendment.
- Publication of information on changes to the Terms and Conditions is made in the area of the Store’s website within 3 days before the start date
The validity of its new wording.
- The Seller sends by e-mail information about changes to the Terms and Conditions, if the parties are bound by a contract concluded for an indefinite period.
- 15.Final provisions
- The meaning of capitalized terms is as explained in the section describing the definitions used in the Regulations.
- The seller is not responsible for:
- interruptions in the proper functioning of the Store and improper provision of Services, due to force majeure, in relation to Customers
Non-Consumers,
- interruptions in the proper functioning of the Store and improper performance of Services to non-Consumer Customers,
caused by technical operations or a cause attributable to the entities through which the Seller provides the Services,
- benefits lost by Customers who are not Consumers.
- If it is not possible to resolve a dispute amicably between the Seller and a Customer who is not a Consumer or
A consumer who does not reside in the territory of the Republic of Poland in the circumstances of allowing such a possibility by the provisions of its
national law, the court having jurisdiction over the Seller’s registered office shall be established as having jurisdiction to resolve it.
- In relation to Customers who are not Consumers or to Consumers who do not reside in the territory of the Republic of Poland in the
where the provisions of their national law allow it, as the law applicable to the performance of the contract concluded with the
Seller and settlement of disputes related to it, the law of the Republic of Poland shall apply.
- The provisions of the Terms and Conditions are not intended to exclude or limit the rights of the Customer who is a Consumer under the laws of
local laws of general application. The consumer cannot waive them.
- In relation to contracts concluded with the Seller, in the event of inconsistency of the Regulations with the common law in
of the Consumer’s country, the common law of the Consumer’s country shall apply.
- In the event that the provisions of the Regulations prove to be invalid or ineffective, this circumstance shall not affect the validity and effectiveness of the
other provisions of the Regulations. Instead of invalid or ineffective provisions, the corresponding standard will apply,
what the parties have agreed or what they would have agreed if they had included such a provision in the Regulations.
- 16 Definitions used in the regulations
A customer is a natural person, a legal person or an organizational unit without legal personality, for whose benefit the provisions of law commonly
in force grant legal capacity, which enters into a contract with the Seller for the provision of the Service.
Customer Account is a panel that allows managing Customer orders through the Store, subject to registration and login.
A consumer is a customer who is a natural person and enters into a contract for a purpose not directly related to his/her business activity
economic or professional.
Shopping cart is a functionality of the Store that allows the Customer to complete orders of Goods.
A parcel machine is an automatic box or postal terminal used to receive parcels of Goods.
Entrepreneur on the rights of a consumer is a customer who is a businessman, making an order for Goods related to his business
business activity, but not of a professional nature for him, in accordance with the applicable laws arising in the
in particular from the subject of his business activity on the basis of the provisions on the Central Registration and Information on the
Economic Activity, in accordance with applicable laws.
A Carrier is an entity that provides Goods Delivery services in cooperation with the Seller.
Regulations are these contractual terms and conditions, the subject of which is the provision of Services electronically by the Seller to Customers, for
Through the Store.
Store is a store, operated by the Seller through a website available on the Internet at the URL: secretball.pl.
The Seller is SecretBall Kamil Korczak, doing business under the name Kamil Korczak, based in Katowice (40-219) at ul.
Lubuska 23/50 registered in the Central Registration and Information on Business Activity conducted by the Minister of Development, under number
NIP 5472237686 and REGON 525106077, being the service provider, administrator and owner of the Store. The seller can be contacted at
phone number: +48 666 060 836 and using the e-mail address: SecretBall.info@gmail.com.
A sale is a Service for the sale of Goods, provided by the Seller to the Customer, the object of which is the Seller’s obligation to
transferring the ownership of the Goods to the Customer and their release, as well as the obligation of the Customer to take back the Goods and pay the designated price to the Seller.
Goods are things presented in the area of the Store by the Seller for Sale.
Service is a service provided by the Seller to the Customer, based on a contract between the parties through the Store.
The conclusion of the contract is made within the framework of an organized system of contracting at a distance, without the simultaneous physical presence of the parties.
INFORMATION ON THE EXERCISE OF THE RIGHT
WITHDRAWAL
INSTRUCTIONS ON WITHDRAWAL FROM THE CONTRACT
The provisions contained in this instruction regarding the right of withdrawal by Consumers shall apply to the person
a natural person, entering into a contract directly related to his or her business, when it is clear from the content of that contract that it does not hold for that person
professional nature, resulting in particular from the object of its business activity, made available on the basis of the
Regulations on Central Registration and Information on Economic Activity.
You have the right to withdraw from a contract concluded in our Store within 14 days without giving any reason, subject to
cases indicated in the section “exclusion of the right of withdrawal”. The deadline for withdrawal expires after 14 days from the date:
- for a contract in the performance of which the entrepreneur issues the goods, being obliged to transfer their ownership – from the taking of the goods in the
possession by the consumer or a third party other than the carrier designated by the consumer, and in the case of a contract that:
- includes multiple goods that are delivered separately, in batches or in parts – from taking possession of the last good,
its lots or parts,
- consists in the regular delivery of goods for a fixed period of time – from taking possession of the first of the goods;”;
- in which you took possession of the item or in which a third party other than the carrier and designated by you took possession of the item
Possession of a thing – in the case of a contract obliging to transfer ownership of a thing (e.g. sales contract, supply contract or
contracts for work that is a movable thing),
- conclusion of the contract – in the case of service contracts.
In order to comply with the deadline for withdrawal, it is sufficient for you to send information regarding the exercise of your right
withdraw from the contract before the expiration of the withdrawal period.
To exercise your right of withdrawal, you must inform us: SecretBall Kamil Korczak, ul. Lubuska 23/50, 40-219 Katowice, email: SecretBall.info@gmail.com, about your decision to withdraw from this agreement by an unequivocal statement (for example, a letter
sent by mail or e-mail).
When withdrawing from the contract, you can use the model withdrawal form, but it is not mandatory. Model form
is attached to the terms and conditions for the provision of electronic services within the Store.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we will return all payments received from you, including the cost of delivering the item (with
except for the additional costs resulting from the method of delivery chosen by you other than the cheapest ordinary means of delivery
offered by us), immediately, and in any case no later than 14 days from the day we are informed of your decision to
Exercise of the right to withdraw from this agreement.
We will refund your payment using the same means of payment that you used in the original transaction, unless
you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return. We can
withhold reimbursement until you receive the item or until you provide us with proof of its return, whichever
event will occur earlier.
If you have received items in connection with the contract, please send back or give the item to us at the address of SecretBall Kamil Korczak, ul. Lubuska
23/50, 40-219 Katowice, immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from the
of this agreement. The deadline is met if you send the item back before the expiration of the 14-day period.
Please be advised that you will have to bear the direct costs of returning the item. The amount of these costs is estimated at a maximum of
approximately PLN 25.00.
You are only liable for any diminution in the value of the item resulting from the use of the item other than what was necessary to determine the
The nature, characteristics and functioning of the thing.
EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal from an off-premises or distance contract does not apply to consumers with respect to contracts:
- in which the object of performance is a non-refabricated item, manufactured to the consumer’s specifications or serving
Meeting his individualized needs;
- for the provision of services, if the entrepreneur has performed the service in full with the express consent of the consumer, who was informed before the
commencement of performance, that after the performance of the entrepreneur will lose the right to withdraw from the contract.
MODEL WITHDRAWAL FORM
(This form must be completed and returned only if you wish to withdraw from the contract)
Addressee: SecretBall Kamil Korczak, ul. Lubuska 23/50, 40-219 Katowice | SecretBall.info@gmail.com
I/We(*) hereby inform(*) of my/our withdrawal from the contract of sale of the following items(*)contract of work consisting of
On the performance of the following items(*)/provision of the following service(*):
Method of refunding the payment made:
Date of contract(*)/acceptance(*):
Name:
Address:
Caption:
(only if the form is sent in hard copy)
Date:
(*) Delete as necessary.
COMPLAINT FORM
(This form can be filled out and returned if you wish to make a claim)
Addressee: SecretBall Kamil Korczak, ul. Lubuska 23/50, 40-219 Katowice
Customer’s name or surname:
Customer Address:
Customer phone number:
Customer email address:
Order number:
As contact information, which will be used to respond to the complaint and conduct correspondence related to it, I indicate:
mailing address:
email address:
The complaint concerns:
sales contract from __________ goods:
contract for the provision of another service:
other:
Date of determination of the cause of the complaint:
Problem description:
Claim request:
repair free of charge
replacement
reduction in the price of goods by the amount of _____
withdrawal
Bank account number for reimbursement:
Statement when acting as a businessman under the rights of a consumer:
I declare that the concluded sales contract was directly related to my business, but it does not have for
me of a professional nature arising, in particular, from the subject of my business activity under the
Regulations on Central Registration and Information on Economic Activity. As proof, I list below the PKD for my business,
published in CEIDG:
PKD No. ____________________ Description: ______________________
PKD No. ____________________ Description: ______________________
PKD No. ____________________ Description: ______________________
PKD No. ____________________ Description: ______________________
Date:
Signature of the submitter:
(only if the form is sent in hard copy)